Unknown filename when exporting charts (Safari)

[wallacedf]

Hi,

I've been using the "Export" feature to save charts as images and it's working mostly great! However, in Safari 10.0.1 (Mac OSX), the file is downloaded with the name "Unknown" without even an extension.

Here is an example: https://plot.ly/~bd_plotly/46

Could you please check this issue out?

Thank you very much!

[freshwuzhere]

ditto. Is this in Safari only? Firefox has correct behaviour and can store many images. No folder control though.

[meletis]

Yes, this is Safari OS X only.

[alubbock]

In plotly 1.27.1 and Safari 10.1.1, the user gets two image downloads - one with the proper filename and one with filename "Unknown". The Javascript console also shows the error:

data:application/octet-stream;base64,<octet stream goes here>=
Failed to load resource: Frame load interrupted

[petermattia]

I have the same issue in Safari as @alubbock. Works fine on Chrome.

[abegehr]

same problem here. downloading the image twice (Unknown.png and [name].png) on OSX 10.13.5 Safari 11.1.1 with Plotly 1.38.1

[ibrewster]

This appears to still/again be an issue two years later, with plotly.js v1.54.2. Is there any workaround (other than telling the user Sorry! Your browser of choice doesn't work for me! :-p)?

[DanielMedic]

And it's still happening two years after @ibrewster 's comment. :/

[rlreamy]

Just going to chime in with the same question as several others have asked...is this something that is going to be fixed soon, or is there a workaround for this?

[nicolaskruchten]

This issue is not on anyone's roadmap at the moment, although we certainly would be happy to review and accept a pull request that resolves it :)